Frequently Asked Questions

How do I know I can trust Maid in Des Moines?

We are a professional cleaning company and our team consists of bonded and insured cleaners who pride themselves in top quality cleanings. Upon joining our Des Moines team, each cleaner is trained to perform the cleaning to your exact specifications.

Do you offer a guarantee?

Maid in Des Moines offers a 24 hour guarantee on all cleanings. If you are not 100% satisfied with the cleaning for any reason, simply contact our office within 24 hours of your cleaning to arrange a time for us to come back to your home and re-clean areas that were not cleaned to your expectations.

What is your service area?

While we do not have a firm service area, we generally serve the Des Moines geographic circle with perimeters of Ankeny, Pleasant Hill, Cumming, and Waukee. Please contact with questions.

Do I need to be home for the cleaning?

We understand that everyone has busy lives, so we do not expect anyone to be present during the cleaning. All we need is a way to get in your home. We are comfortable cleaning it and locking it up for you when we finish. It is common for our customers to provide us with their garage code or spare key to enter the home.

How do I prepare my home for cleaning?

The only thing we ask in preparation for the cleaning is to remove clutter so that we can work effectively to clean all surfaces. Please be aware that we cannot offer extensive decluttering, biohazard, or other specialty services.

What should I do if I have pets?

Good news, we love pets! As long as your pets are friendly with us, we are perfectly happy with them roaming around while we clean. If you need us to let them outside for any reason during the cleaning, we are happy to do so. Please do let us know any names in advance.

What does the kitchen cleaning include?

  • Cobweb Removal
  • Dust Ceiling Fans
  • Kitchen Cabinets (Extra Charge To Clean Inside Cabinets)
  • Clean Stove Top & Stove Fan
  • Clean Microwave (Inside and Out)
  • Clean Counter-tops
  • Clean Large Appliances (Extra Charges To Clean Inside Fridge/Oven)
  • Clean Sinks
  • Put Dishes In Dishwasher (Does Not Include Hand Cleaning)
  • Polish Stainless Steel Surfaces
  • Dust/Wipe Doors
  • Empty Trash
  • Vacuum Kitchen Floor and Rug(s)
  • Mop Kitchen Floor

What does the bathroom cleaning include?

  • Cobweb Removal
  • Dust Ceiling Fans
  • Wipe Bathroom Cabinets
  • Clean Sinks
  • Clean Counter-tops (special product for marble/stone)
  • Clean Mirrors/Shine Chrome
  • Scrub & Clean Tubs/Toilets/Showers
  • Empty Trash Bins
  • Vacuum Bathroom Floor and Rug(s)
  • Mop Floors
  • Dust/Wipe Doors

What does the bedroom/living room cleaning include?

  • Cobweb Removal
  • Dust Ceiling Fan
  • Make Beds/Change Linens (Must leave on top of bed)
  • Dust Furniture & Decorations, Clean Glass Tabletops
  • Empty Trash Bins In All Living Spaces
  • Vacuum All Carpets/Floors/Rugs
  • Vacuum Stairs
  • Vacuum Closet Shelves/Drawers
  • Dust/Wipe Doors

Please read our full Service Agreement which expands on these common questions or contact us any time!

SAVES YOU TIME

You’re busy. You don’t have time to sit at home for an afternoon just to get an estimate – or play phone tag to schedule a booking. We get it.

SAFETY FIRST

We rigorously vet all of our Cleaners including professional background checks by Accurate Background – and of course we’re insured and bonded.

SIMPLE PRICES

With our online booking system, you know exactly what you’ll pay for what services in a matter of seconds. Also, have a peace of mind booking using 256-bit encryption, so your sensitive information is kept safe.